Our goal is to make it simple and convenient for you to order our human biological products. Orders can be placed by phone, facsimile and email.
Product Identification
Each product item is labeled using a donor specific permanent identification number as well as a bar coded bleed number (or lot number). Bar code labels are used so customers may use a bar code reader to track inventory. The labels are heat transfer so they will not fade over time or if exposed to light. The bleed labels may be photocopied and attached with tape if additional labels are required.
Evaluation Samples
You may request evaluation samples (1-2ml) representative of bulk material. PlasmaLab International recommends that customers screen the samples in their own laboratory, prior to purchasing material, since there can be inherent variability between diagnostic testing systems.
Please provide detailed information on your specific needs, including antibody specificity, titer, and concentration. Samples are free of charge as long as we receive, within 30 days of shipment, a written or verbal report outlining your evaluation test results.
Samples are shipped F.O.B. Everett, Washington, USA. Timely evaluation of samples is encouraged to ensure availability of desired product.
We guarantee evaluation samples to be representative of bulk product, but shall not be liable for product quality as a direct result of inappropriate client manufacturing, use or storage.
Ordering
Our goal is to make it simple and convenient for you to order our human biological products. Orders can be placed by:
- Telephone: 1-425-258-3653 (Monday through Friday between 8:00 am and 5:00 pm PST)
- Facsimile: 1-425-259-1854
- E-mail: info@plasmalab.com
To expedite ordering, please be sure to include:
- Company name, phone number, billing and shipping address and recipient’s name.
- Name, number and quantity of product.
- Purchase order number, if applicable.
- Special shipping instructions and date needed.
Shipping/Delivery
Our human biological products require special handling and the utmost precaution is taken so the order arrives at its destination in excellent condition. Most orders are shipped on dry ice or refrigerated and are packaged in accordance with DOT regulations. Please advise us in advance if you have additional packaging or document requirements.
Shipments are F.O.B. Everett, Washington, USA unless quoted otherwise, and are insured at the purchaser’s expense. The freight carrier is typically Federal Express or as indicated by the customer. Every effort is made to ship by the best method to minimize transportation time and costs as well as ensure product stability and safety.
Upon receiving the product, immediately inspect it for damage. Notify the courier if damage is present and save all damaged packaging and product. File a claim directly with the courier; who is responsible for goods damaged in transit. Please notify PlasmaLab International in writing within 24 hours in the event goods are received damaged. Customers are encouraged to carry insurance on all shipments.